Frequently Asked Questions
We're happy to assist you with our aide services without the need for a physician's referral. When you choose our services, a nurse will complete a thorough physical assessment during the admission process and provide ongoing supervision at no additional charge. However, for our skilled services, physician orders are necessary. Rest assured that our team will work with you every step of the way to ensure you receive the appropriate level of care tailored to your unique needs.
At Family Care, Inc. we understand that navigating the payment process for home care services can be overwhelming. That's why we accept a variety of payment options to make it as easy as possible for you. We welcome private pay, private insurance, Medicaid, VA benefits, and Workman's Comp. Our team is dedicated to helping you understand the payment process and exploring all options available to you. Let us help ease the financial burden so you can focus on receiving the care you need.
Choosing the right in-home care services for your loved one can be overwhelming, but you don't have to do it alone. Our dedicated team is here to guide you every step of the way. We'll start by explaining all the care options available and then conduct an in-home assessment to determine your loved one's unique needs. From there, we'll work with you to develop a personalized plan for the best services and care possible. Our goal is to provide you with peace of mind and ensure that your loved one receives the highest quality of care in the comfort of their own home.
FCI's caregivers are highly trained and experienced professionals who are dedicated to providing the best possible home care assistance to our clients. All of our caregivers undergo a rigorous hiring process, including background checks and interviews, to ensure they meet our high standards. In addition, they receive ongoing training and education to stay up-to-date with the latest best practices in caregiving. Many of our caregivers have specialized training in areas such as dementia care, hospice support, and skilled nursing. Rest assured that your loved one will receive compassionate, competent care from our team of qualified professionals.
We understand the importance of matching your loved one with an in-home caregiver who not only has the necessary skills and qualifications but also shares similar interests and personalities. That's why we take the time to get to know your loved one and their unique needs, preferences, and personality before selecting a caregiver. Our matching process includes a thorough assessment of your loved one's physical, emotional, and social needs, as well as their personal interests and hobbies. We then match them with a caregiver who we believe is the best fit based on these factors. We also encourage feedback from our clients and their families to ensure that they are satisfied with their caregiver match and make adjustments as necessary. Our goal is to provide your loved one with home care assistance that not only meets their physical needs but also helps to enhance their quality of life.
At Family Care, Inc. we take pride in our skilled nursing services and are committed to providing the highest level of care to our patients. Our nursing staff is highly trained, experienced, and compassionate, and they specialize in a wide range of services, including wound care, medication management, chronic disease management, and more. What sets us apart is our personalized approach to care. We understand that every patient is unique and has specific needs, so we work closely with them and their families to develop a customized care plan that meets their individual requirements. We also provide ongoing education to our patients and their families to help them better understand their health condition and how to manage it effectively. Our nurses are dedicated to building strong relationships with our patients and their families, and they go above and beyond to ensure that their needs are met. With our skilled nursing services, you can be confident that your loved one is receiving the highest level of care in the comfort of their own home.
Our in-home nursing services are designed to provide comprehensive care for patients with specialized needs. Our nursing staff is trained in a wide range of services, including wound care, medication management, chronic disease management, and more. In addition, we offer specialized care for patients who require additional support. For example, we provide hospice support for patients who are nearing the end of their life, and we have expertise in caring for patients with Alzheimer's disease and other forms of dementia. Whatever your loved one's needs may be, our skilled nursing services are here to provide the expert and compassionate care they deserve.
At our Homeplace adult day center programs, we offer a variety of engaging activities, including community visitors, arts and crafts, Seniorcise, gardening, bingo, pet therapy, and seasonal and social events. We believe in providing a safe and welcoming environment where our patrons can participate in activities that promote socialization, creativity, and overall well-being. Our goal is to offer a daytime "home away from home" experience that helps individuals maintain their independence while receiving professional assistance with their healthcare needs.
The Homeplace adult day centers are designed to meet the needs of individuals who may require some level of assistance with their daily living activities, such as those with physical limitations, cognitive impairments, or chronic health conditions. Our team of professionals conducts a thorough assessment of each potential patron to ensure that we can provide the level of care and support needed. Additionally, we offer a trial visit so you and your loved one can experience the center and its activities firsthand. Our goal is to provide a safe and welcoming environment that promotes independence, socialization, and overall well-being.
Our Homeplace adult day centers have a staff-to-patron ratio that meets or exceeds state requirements. Our team includes certified nursing assistants, registered nurses, licensed practical nurses, and activity coordinators who work together to provide personalized care and support to each patron. This allows us to provide individual attention, monitor health status, and quickly respond to any needs or concerns that may arise. We take pride in our team's dedication and commitment to ensuring the safety, well-being, and happiness of our patrons.
Yes, we encourage family members and loved ones to visit and participate in activities at our Homeplace adult day centers. We believe that family involvement is an essential part of our patrons' well-being and quality of life. Visiting hours are flexible, and we welcome family members to join in activities, meals, and special events. Our team also provides regular updates on our patrons' progress and is available to answer any questions or concerns you may have.
You may meet Structured Family Caregiving (SFC) requirements and be eligible for financial compensation if:
- You live with the person as the primary caregiver
- Are related biologically as a daughter, grandson, etc. or are related through marriage as a daughter-in-law, son-in-law, etc.
- The person you take care of is Georgia Medicaid-eligible and participates under the CCSP or SOURCE waiver program
Please note that spouses of waiver participants or legal guardians are not eligible for compensation. Our team can help you determine your eligibility and guide you through the application process.
Structured Family Caregiving (SFC) comprises three key elements:
The caregiver-participant relationship - SFC is based on caregiving in a private home where both the caregiver and participant reside.
Enabling caregivers to prioritize care - SFC offers financial compensation to alleviate financial pressure, allowing caregivers to focus on caregiving. It also provides tailored support to help meet current needs and plan for future changes, including backup caregiver support or respite care.
Caregiver oversight - SFC caregivers are supported by agencies like Family Care, Inc. that ensure proper qualification and training. We provide web-based support tools for tracking information and employ registered nurses who are available to answer questions and make monthly home visits along with care coordinators.
Family Care, Inc. serves Eastern Georgia with offices in three primary locations:
- Our headquarters in Thomson (519 Mt. Pleasant Rd., Thomson, GA 30824)
- Watkinsville office (10A Simonton Bridge Rd., Watkinsville, GA 30677)
- Augusta office (2353 Wrightsboro Rd., Augusta, GA 30904)
From these locations, we provide our complete range of services including in-home caregiving, skilled nursing, and structured family caregiving throughout the surrounding communities of Eastern Georgia.
We are licensed to service Home Care and Structured Family Caregiving clients in the following counties: McDuffie, Burke, Columbia, Glascock, Hancock, Jefferson, Jenkins, Lincoln, Richmond, Screven, Taliaferro, Warren, Washington, Wilkes, Baldwin, Bibb, Crawford, Houston, Jones, Monroe, Peach, Pulaski, Putnam, Twiggs, Wilkinson, Banks, Dawson, Forsyth, Franklin, Habersham, Hall, Hart, Lumpkin, Rabun, Stephens, Towns, Union, White, Barrow, Clarke, Elbert, Greene, Jackson, Jasper, Madison, Morgan, Newton, Oconee, Oglethorpe, Walton, Bacon, Gwinnett, Rockdale, Appling, Bleckley, Candler, Dodge, Emanuel, Evans, Jeff Davis, Johnson, Laurens, Montgomery, Tattnall, Telfair, Toombs, Treutlen, Wayne, Wheeler, Wilcox, Bryan, Bulloch, Camden, Chatham, Effingham, Glynn, Liberty, Long, McIntosh
Family Care, Inc. is Georgia's oldest and most trusted privately owned in-home care company. We've been faithfully serving our Eastern Georgia community for over 30 years. Founded by a nurse and privately-owned since inception, our company has maintained a consistent commitment to treating both clients and staff with the utmost respect and dignity. Our decades of experience allow us to combine proven practices with cutting-edge technology, using data to inform our decisions and continually improve our services.
Family Care, Inc. offers comprehensive home care services including:
- Caregivers: Personal care assistance, medication management, transportation, companionship, homemaker services, and hospice support
- Skilled Nursing: Wound care, medication administration, disease management, health assessments and transitional care
- Adult Day Centers: Our Homeplace centers provide community activities, arts and crafts, fitness programs, and social events in a safe environment with nursing supervision
- Structured Family Caregiving: Support and financial assistance for family members who are caring for eligible loved ones at home
All our services are designed to enable those we serve to live fully with dignity and independence.
